Queues

Queues
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages and reservations.

The Queue system sorts reservations and messages into three divisions

1. Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR.

2. Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR.

3. Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.

Queue Numbers
0.GENERAL - Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue.

1.CONFO - Confirmation on segments and/or services. Advice codes KK UU UN NO UC US
Status codes HK HL DL DL DL HL

2.KL - Confirmation from Waitlist. Advice codes KL Status codes HK

3.OPTION -Option elements entered in the PNR.

4.RPCHNG - PNRs whose office responsibility has been transferred to your office.

7.SKEDCHG - Schedule Change advised from an airline.

8.TKTG - Ticketing/Time Limit on date mentioned in the TK element.

12.XTL - Expired Time Limit i.e. from previous day/days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired.

9.OA CTRL - Queuing field on the PNR is that of the airline.

23.RQR - If segment still shows HN status code after 24Hrs.

94.MSG-CP - Follow up messages stored in Customer Profiles

96.MSG-PDR - Past Dated Records

97.MESSAGE - Messages

However the queue bank can be customized: the categories can be deleted or increased, the date ranges can be deleted or changed according to the agency workload.

Date Range Codes

D1 - Date Range 1. Today plus two days
D2 - Date Range 2. Three to five days, from current date
D3 - Date Range 3. Six to eight days, from current date
D4 - Date Range 4. Nine days and beyond, from current date