Queues

Queues
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages and reservations.

COPY PNR

 The copy PNR facility allows you to copy information from an existing PNR to a new PNR.

The commands copy all air segments, non-associated phone contact elements, general remarks and the ticketing element, with the exception of TKTL.
It is advisable to send an OSI to the Airlines regarding cross reference associated PNRS.

How To Split PNR

Split (Divide) PNR HESP
The Split PNR commands are used when you want to divide a filed PNR. After a successful split, the split parties are stored under different PNR Record Locators.

CANCEL, DELETE & REARRANGE PNR ELEMENT

The cancel element command removes the PNR element (name, itinerary and non-itinerary) from the PNR and transfers this information to the PNR history. By canceling a name element on a retrieved PNR the system cancels all associated elements to the name and reduces the number of booked seats. The cancel element command identifier is XE.

PNR Modification

When making modifications to an Amadeus PNR it is important to understand the way in which the elements are displayed.

The PNR elements are displayed in a pre-determined order. The elements themselves are numbered
sequentially beginning at element number 1.

PNR for Unaccompanied Minor

The Amadeus system provides special command options that allows you to create PNR's for Unaccompanied Minors (UMNR). Unaccompanied Minors require special handling by the Passenger
Services staff at the airline.

Frequent Flyer

Airlines in the pursuit of customer loyalty have created many varied loyalty programs generally known as Frequent Flyer. The name given to these programs may differ between each airline but the process of advising the passenger’s frequent flyer number is the same.

Special Service Request Element

The Special Service Request (SR) element is used to request a special service for a passenger(s). The SR element differs from the OS element . It is a special service that requires a reply from the airline.

The special services used in the SR command consist of a four letter code standardized across the
international travel industry. Most special service codes refer to specific service and others require extra text to be added to accurately define the request.

Retrieval Within A PNR

Retrieval Within a PNR

Command Examples
RT - Redisplay current retrieved PNR

RTA - Display Air segments only of PNR

PNR Retrieval

To retrieve a stored PNR you will require either the passenger name or PNR Record Locator.

The command identifier for PNR Retrieval is RT. To display a full list if all of the possible PNR Retrieval options use the HERT command entry.

Telephone Element - Amadeus

Telephone (Contact) Element

 

The Telephone (Contact) element is used to store the contact telephone information for the passengers on the PNR.

Telephone contacts entered into the PNR do not generate to the airlines and therefore are entered
for the travel agent’s information only.

Name Element

The Name element is used to add the names of the passengers who are represented in the PNR.

Command Format

NM<Number of Names With the Same Surname><Surname>/<First Name or Initial><Title>

What is PNR?

PNR - Passenger Name Record
A Passenger Name Record (PNR) is a reservations record stored in Amadeus containing details for a
particular passenger or group of passengers.

What is Timatic?

Timatic

The Timatic system is an automated version of the Travel Information Manual (TIM) and can be used to view Health and Visa information.

 

The commands to display health and visa information masks are:

 

TIFV -   Visa Information

How To Write The Address of Passenger in Galileo Reservation System?

Address Field - maximum 119 character is allowed in the entire field.  With 5 subfields: maximum 37 characters in each subfield.  Post code (P/) identifier is mandatory).

W.MR.D.TORRES*123 PARK AVE*PASAY CITY*PHIL*P/2043

How To Know The Available Flight @ GRS?

What is the available flight on 22 July from Manila to London?
You can find the available flight by this entries in GRS.

A22JULYMNLLON

Pricing and Fare Quotes @ Amadeus

Pricing / Fare Quotes

Pricing for a Specific Carrier and Sector - FQPRUHBOMRUH/OSV
Pricing with Stopover Indicator               - FQPRUHCAI-CAS-BAHRUH

Fare Quote Display ;One Airline(EK)        - FQDDXBLON/AEK

Conversion / Calculation @ Amadeus



Currency Conversion Rate
 Convert Saudi Riyal 100 to AUD     -  FQ1000SAR/AUD

IATA Rate of Exchange
Display Rate for Currency                 -  FQA 
Current Date 
With Currency Code     -   FQASAR

How to Rebook / Cancel PNR @ Amadeus?

PNR Rebook

Change all flights to 12OCT        -   SB12OCT
Change segment 2 to 12OCT      -   SB12OCT 2

How to Make Changes in PNR @ Amadeus?

PNR Changes - Name change are allowed as per airline policy.

Surname change          - NU1/1FRANCIS/DELMR
Add passenger type    -  1(CHD)
Reconfirm the flight     -  2/RR

Amadeus....