Special Service Request Element

The Special Service Request (SR) element is used to request a special service for a passenger(s). The SR element differs from the OS element . It is a special service that requires a reply from the airline.

The special services used in the SR command consist of a four letter code standardized across the
international travel industry. Most special service codes refer to specific service and others require extra text to be added to accurately define the request.

To access the help pages on the SR codes use the command HE SR, and to display a list of four letter
codes go to MS314.

Command Format
SR<Special Service Code> or SR<Special Service Code>-<Message text>

Command Examples
SRVGML - Request Vegetarian Meal (VGML) for all passengers and all flight segments of PNR

SR*VGML - Create temporary single SSR with YY carrier code. At End Transaction,all the necessary individual SSR items are created for the itinerary. If you modify or add a segment to a booking after an SSR explosion has been entered you need to enter in the command EX to do a
manual explosion.

SRBBML/P1 - Request Baby Meal (BBML) for passenger 1 only for all flight segments.

SRSPML-NO ONION - Request Special Meal (SPML) for all passengers and all flight segments, requires text to define actual requirements.

SRXBAG-1BOX 90X75X60CMTTL 54KG/P2/S3 - Request for Excess Baggage with Free Flow
information for passenger 2 and flight segment 3 only.

SROTHS-FREE TEXT Request for specific action to be taken by any carrier in the PNR. (For carriers that are not system users, this can be used to queue information to them). If it is applicable for only one carrier, you may segment and passenger associate this SSR.