Queues

Queues
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages and reservations.

COPY PNR

 The copy PNR facility allows you to copy information from an existing PNR to a new PNR.

The commands copy all air segments, non-associated phone contact elements, general remarks and the ticketing element, with the exception of TKTL.
It is advisable to send an OSI to the Airlines regarding cross reference associated PNRS.

How To Split PNR

Split (Divide) PNR HESP
The Split PNR commands are used when you want to divide a filed PNR. After a successful split, the split parties are stored under different PNR Record Locators.

CANCEL, DELETE & REARRANGE PNR ELEMENT

The cancel element command removes the PNR element (name, itinerary and non-itinerary) from the PNR and transfers this information to the PNR history. By canceling a name element on a retrieved PNR the system cancels all associated elements to the name and reduces the number of booked seats. The cancel element command identifier is XE.

PNR Modification

When making modifications to an Amadeus PNR it is important to understand the way in which the elements are displayed.

The PNR elements are displayed in a pre-determined order. The elements themselves are numbered
sequentially beginning at element number 1.